Thank you for contacting Crystal at The Wise Owl Factory.  Below you will find information on troubleshooting and how to work with me.

Trouble Shooting: Downloadable Files

Please check your downloads folder to find any resources you may have downloaded from The Wise Owl Factory.

Zipped folders will not download on a mobile device. You need to be on a desktop or laptop computer.

If you downloaded a zipped folder and do not know how to extract files, please check this information about obtaining the files for your PC or Mac

Please note we do not send files by email.

Need Help?

If you still require assistance, please join as a free eMember where you will find a tech help tab on your own dashboard. Select the free radio button to make the priced options disappear on the eMember sign-up page. Free and paid eMembers may contact me through the helpdesk.